A systems view of how content, technology, and user experience connect to create a scalable learning platform for Tekion.
The guiding principles that shape every decision in the learning architecture.
Every piece of content is designed as a standalone module that can be reused, recombined, and updated independently. No more rebuilding entire courses when ARC features change.
Learning is organized around user roles, not product features. An SDR sees different content than a Sales Manager, optimized for their specific outcomes.
AI handles scale—generating content variants, providing instant support, personalizing recommendations. Humans provide strategy, quality control, and nuanced expertise.
Each role follows a structured path from onboarding to mastery, with clear milestones and measurable outcomes.
The Academy connects with the broader Tekion ecosystem and sales tools.
A phased approach to building and launching the reimagined Academy.
Define the content taxonomy, role-based learning paths, and technical infrastructure. Audit existing resources for transformation priority.
Transform top-priority content into multiple formats using AI tools. Build the first complete learning path for AE role as a pilot.
Deploy the AI Coach grounded in Tekion documentation. Train on playbooks, product guides, and best practices.
Expand to all role-based paths. Implement learning analytics and forecasting. Launch certification program.
Experience the interactive prototype of the reimagined Academy.