A systems view of how content, technology, and user experience connect to create a scalable learning platform.
The guiding principles that shape every decision in the learning architecture.
Every piece of content is designed as a standalone module that can be reused, recombined, and updated independently. No more rebuilding entire courses when features change.
Learning is organized around user roles, not product features. A Marketing Leader sees different content than a Sales Rep, optimized for their specific outcomes.
AI handles scale—generating content variants, providing instant support, personalizing recommendations. Humans provide strategy, quality control, and nuanced expertise.
Each role follows a structured path from onboarding to mastery, with clear milestones and measurable outcomes.
The Academy connects with the broader HockeyStack ecosystem and external tools.
A phased approach to building and launching the reimagined Academy.
Define the content taxonomy, role-based learning paths, and technical infrastructure. Audit existing resources for transformation priority.
Transform top-priority content into multiple formats using AI tools. Build the first complete learning path for one role as a pilot.
Deploy the AI Coach grounded in HockeyStack documentation. Train on templates, workflows, and best practices.
Expand to all role-based paths. Implement learning analytics and forecasting. Launch certification program.
Experience the interactive prototype of the reimagined Academy.